Reference

Privacy Policy for your c6h6 account

c6h6 puts your account data, cookie choices, and UPI, Paytm, PhonePe wallet records into one clear Privacy Policy, so you can open an account knowing what we collect…

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c6h6 Privacy Policy for your c6h6 account
CONTACT ROUTES

Contact us about your privacy choices

Privacy requests need a clear route, not a general inbox loop. Use the path that matches your concern, and include only the details needed to identify your account. We may pause a change until we confirm ownership, especially when the request touches wallet records, login history, or identity checks. That step protects your account from changes requested by another person.

Team online

Privacy email

Send privacy requests to our email channel with your account ID, registered mobile number, and the change you want. We may ask for a short identity check before we edit, export, or delete data.

Live chat privacy help

Use live chat when you are logged in and need help finding cookie controls, wallet records, or account data settings. The agent can route the case to the privacy desk without asking for full payment details.

Account security ticket

Open a security ticket if a device, login, or payment alert looks wrong. We freeze sensitive changes while we verify ownership, then explain which records were checked and what actions followed.

DATA CARE

Privacy controls across wallet and lobby

Our privacy work sits inside the account flow you use every day. Login checks, cookie settings, wallet records, and support messages are handled as separate record groups, so a request can be…

Data we collect

We collect the data needed to run your account: name, mobile number, email, login records, wallet activity, and support messages. We keep each field tied to a purpose, not to loose profiling.

Cookie choices

Cookies keep your session active, remember language and device settings, and help us detect unusual access. You can clear browser cookies, but some account functions may ask you to log in again.

Payment records

UPI, Paytm, and PhonePe records are stored with transaction IDs, status changes, and timing stamps. We use them to match deposits, check withdrawal requests, handle disputes, and meet audit duties.

Access safeguards

Password checks, device signals, session timeouts, and extra verification protect sensitive account areas. If we see unusual activity, we may limit data changes until ownership is confirmed through support.

Retention windows

We keep wallet and identity records for legal, tax, dispute, and fraud-control needs, then remove or anonymise data when those reasons end. Some backups may clear on a later cycle.

Sharing boundaries

We share data only with payment partners, verification vendors, hosting services, support tools, and authorities when law requires it. Each partner receives the narrow set needed for the stated task.

Privacy Policy questions for India

These questions focus only on how the Privacy Policy works for your account, your wallet, cookies, access records, and support messages. If you need a change, use the contact path above and describe the request clearly. We answer privacy cases after checking account ownership, because data access and edits can affect your wallet and login history.

It covers account details, contact data, login records, cookie data, wallet activity, payment references, support chats, and security checks. It also covers privacy requests you send us, including correction, copy, deletion, and restriction requests.

Payment records can include transaction IDs, status messages, timestamps, account identifiers, and dispute data from UPI, Paytm, or PhonePe. We use these records to match deposits, verify withdrawals, and answer payment privacy questions.

Yes, you can ask us to correct account details that are wrong or incomplete. We may request proof that you control the account before changing mobile numbers, email addresses, payment details, or identity records.

Cookies help keep you logged in, remember your device choices, and detect unusual access. You can clear cookies through your browser settings, but the account may ask for a fresh login afterwards.

Support agents and privacy staff may see your messages when they need them to answer a request, resolve a wallet issue, or check account ownership. We avoid sharing full payment details in ordinary chat responses.

Access to account areas depends on local law and is available where local law permits. Even where access is restricted, we may still keep required records and answer eligible privacy requests through support.

Contact us through privacy email or logged-in chat, state the request, and include your account ID or registered mobile number. We verify ownership, check legal retention needs, and then share the outcome.

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